segunda-feira, 18 de março de 2013

7. Service Expectations


Wherever in Switzerland is never far from a restaurant and a good one at that. There are approximately 27,000 restaurants in the country.

Considering the success of hospitality industry as the Swiss Alpes have worldwide and also the respectful characteristics of this country, nothing else then an excellent service at hospitality establishments is expected.

Switzerland is famous for its lasting “labor piece”. By carefully balancing the various social and economic forces the Swiss have managed to avoid major social confrontations. There is a long-standing agreement by which employers and employees settle their grievances by negotiation, and strikes are rare. Trade unions, professional associations and other pressure groups all have their say in the formulation of economic policies. That is all the base and structure all the employees from the 27 thousand restaurants can count on.

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